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FAQ

Getting Start

Getting Start

When do Cyberspace Comics staff respond to email?

We respond to all e-mail daily (MON-FRI), and try to get back to you within one business day.

Do you use stock photos?

Yes, the images you see on our website are stock photos. Please rely on the grade associated with the item to determine its condition. If you're unsure of what concerns are associated with a grade, please consult our Grading Guidelines. We're happy to provide actual pictures of a specific item upon your request.

Are bags/boards included with the comics I order?

Yes, all standard size comic books (approximately 6.625" x 10.25") will ship inside a bag/board. Items of other sizes may not ship with a bag/board.

Do you ship outside of the United States?

We currently ship to the United States and Canada. Check back here to see if shipping has been enabled to your country.

When will my order ship?

Your order will be shipped by the next business day. If your order is processed by 7AM EST on a business day, it will ship that day.

Why hasn't my order shipped yet?

If it has been more than one business day since your order was processed and your item has not been shipped, there's been an issue with fulfilment. In this case, please check your email from a message from us about your order.

What if I have a problem with my order?

We want to fix your problem! You can contact us about your order directly from the My Orders page in your account.

What do I do about an item that I don't really want to return, but my significant other is making me?

Put us in contact with your significant other, and we'll explain the importance of comics. But seriously, contact us using the link on the My Orders page in your account.

What is your Return Policy?

You can view our full return policy here.

Can I pick up my order?

Yes, you can pick up your order so long as you're able to arrive MON-FRI between 10am-3pm EST and it has been two business days since your order was processed. We are unavailable for pick-ups on USPS holidays. If you are unable to pick up during these hours, please contact us ahead of time to see if special arrangements can be made. Your order will be held for one month. If you do not pick it up after one month, your order will be processed as a return - subject to a 25% restocking fee.