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Return Policy

Getting Start

Getting Start

I ordered by mistake

If you placed an order by mistake, please contact us immediately about the situation. If the item was already shipped to you, you are welcome to ship it back to us at your own cost. A 25% restocking fee will be deducted from your full refund of the item price (the original shipping and tax will not be refunded).

My order was lost

If your tracking is marked as delivered but you do not have it, please let us know as soon as possible. To help rectify the situation, it's best that you also reach out to your local postmaster. They have tools that we do not have access to that may allow them to locate your package using geo-tracking. If the tracking is still not showing as delivered, we will be able to file an insurance claim on your behalf. This process cannot begin until 30 days after it was shipped. Once the claim is processed, we can forward it to you or work out a replacement (if possible).

My package was damaged

If your order was received in damaged condition, please keep all of the packaging. Evidence of the packaging is sometimes required in order to file an insurance claim on your behalf. Without the packaging, it may be difficult to successfully process your insurance claim.

Problems with my order (wrong item, missing item, etc.)

First off - we're sorry this happened! We're all human here and sometimes, humans make mistakes. We want to fix this for you; your kindness and understanding is appreciated. Please let us know about the problem within 30 days of package delivery (Requests after this time period will be invalid).
 
If you believe a book is missing, please be sure to keep all packing supplies so they can be thoroughly inspected again for the missing inventory.
 
If a return is needed for the wrong book, we will provide you with a shipping label. Please be sure to include a copy of your original order with your shipment. If you believe the item was misgraded, you will be required to send us pictures of the concerns you believe were not associated with the grade of the item in the order. If we are in agreement, we'll suggest a partial refund of the difference between the advertised grade and the received grade based on a mathematical analysis of the difference. We also have other possible solutions that we can offer should that not work for you.
 
Please do not ship an item back to us until the resolution is worked out first. Unauthorized returns may result in a 25% restocking fee, deducted from your refund.
 

How to package your return

Please be sure to package your return carefully. If the item is not sent well-protected and incurs damage on the way back to use, a portion will be deducted from your refund.

Blind Bags and Sealed Comics

Blind Bags and other items listed as "in bag" are invalid for returns, if the bags are opened, removed, or torn.

Digital Items

Items with digital content cannot be returned if their codes have been redeemed, scratched off, removed or tampered with. We take no responsibility if the content is unable to be redeemed - that is to be worked out with the publisher (no refund will be given by us).